A BRITISH Airways manager is in hot water after mocking the firm in an online thread read by the entire company.
Dave Middleton faces a grilling after attacking BA over the uncertain future of its call centre in Newcastle.
In an extraordinary diatribe, he told how airline staff are being “treated as a slave” and executive bosses are leading staff “up the garden path”.
It is widely thought the company wants to outsource the facility – but following the humiliating IT disaster which caused travel chaos for thousands of passengers over the May Bank Holiday weekend, a decision has been delayed.
The workforce was notified that a ‘review’ over their future was launched in November last year.
BA’s Head of Global Contact Centres Jon Wells addressed call centre staff over their uncertain future amid internal anger at how staff are being left in the dark.
And Team Manager Dave Middleton, BA’s former web content editor until a recent promotion, saw red.
On BA’s internal Yammer thread, read by 43,000 global staff, he wrote: “Following Jon Wells email today I think it only fair that someone expresses how we in the call centres interpret it.”
He quoted Mr Wells’ email address then gave his ‘interpretation’.
When the BA executive said the review over the future of the call centre was taking longer than thought, Mr Middleton stated: “Read as ‘we’re trying really hard to get Capita to take you for less than they have offered’.”
When BA told staff the review will now not be finalised by the end of the second quarter of the financial year, Mr Middleton said: “Read as, ‘we can’t get rid of you until the giant backlog of customer relations cases from the IT failure are cleared’.”
Senior executive and Keele University graduate Mr Wells said the delay was to ensure the final decision taken is the right one.
But Mr Middleton said: “Read as, We already know the decision, but we are waiting until the bad publicity dies down before we have some more negative press’.”
Responding to BA’s plea for staff to continue to show “professionalism” in the difficult circumstances, he said: “Read as, ‘Please hurry up with the customer relations work and don’t worry about who you will be working for’.”
He finished off his devastating message by stating: “May I also point out how valued I feel being not only treated as a slave to be sold off to the lowest bidder but also being led up the garden path by BA management.”
The open forum sparked a strong reaction from disillusioned BA staff – some of who sent direct messages to beleaguered BA chief executive and chairman Alex Cruz.
One wrote: “Unfortunately we seem to be a disposable commodity to BA.
“If we are so good at ‘demonstrating the very best of BA’, the very least we deserve is for Alex Cruz and others to discuss on this open forum.
“I wonder why we all think the writing is on the wall for our BA ran contact centres?????”
Some airline middle management figures have been attempting to firefight as staff have voiced their unrest.