Furious passengers blast British Airways after airline cancels tickets to the Middle East they bought months ago saying fliers should have realised the £167-return deals were a glitchJune 21, 2018
British Airways has been accused of leaving customers high and dry after cancelling thousands of flights before hiking up their prices. Passengers snapped up bargain fares earlier this year after tickets to Dubai and Tel Aviv were being sold for as low as £167.
But the airline claims the cheap offers were a mistake and sensationally cancelled all tickets on Friday – prompting fury among customers.
MailOnline has been inundated with devastated passengers who have been left out of pocket after booking accommodation and car rentals overseas.
British Airways said it has offered customers a full refund and £100 vouchers but many say the gesture isn’t good enough.
Online manager Joshua Freudiger, 24, from Gateshead, booked return flights to Tel Aviv in July for £268.
He said he believed the price was reasonable and other tour operators were offering flights for around about the same figure when he booked, three months ago.
Suddenly out of the blue on Friday he noticed BA had deleted his booking from the App and he was told his ticket was cancelled.
Within hours he says flights to Tel Aviv suddenly shot up to £600 and now a return for the dates he was booked to travel are costed at £834 – almost four times the price.
He told MailOnline: ‘I have spent hours and hours on the phone trying to sort this out meanwhile the price of tickets is going up and up. It’s a nightmare.’
Meanwhile Mr Sadler, a property manager from north west London, said he is furious at the ‘disgusting’ way he has been treated by the airline.
He was due to travel to Tel Aviv with his wife and their two children in July for a family wedding.
‘I am a Club World Executive member but it is pretty shocking the way we have been treated. It’s been an absolute disaster,’ he told MailOnline.
‘We have booked accommodation, car rentals and suddenly flights for our family of four are cancelled and now the prices are astronomical. They have us backed in a corner. It will cost £2,000 for us all to fly out.’
He blasted the £100 voucher offered by BA which he said is ‘impossible’ to use due to very specific terms and conditions.
The father of two’s said his message to BA is simple: ‘You are supposed to be an honourable company, do the honourable thing and give us all back our tickets.
‘You’ve ruined many families holidays and it’s just not fair. I had booked my seats, my meals, it’s just not on.’
Another customer Anthony Vale, 48, of Cheshire, booked four return tickets from Manchester to Dubai over Christmas and New Year.
He spotted them on Skyscanner for £289 per person and clicked through to Netflights.com to book the tickets.
He received his e-tickets on 11 June – but was told on Monday his flights had been cancelled.
He told Money Supermarket: ‘At the moment I don’t know what I am going to do. My family still want to travel, but all they have offered is £100 per person, and it now costs over £800 per ticket… I booked the BA tickets in good faith and I’ve been left high and dry.’